Delete Your LiveLineIQ Account

Effective: 2026-07-30

This page describes how to permanently delete your LiveLineIQ account and the personal data we hold about you. It applies to all LiveLineIQ users on web and mobile.

Delete your account in the app

The fastest way is to do it yourself, right from your account:

  • Mobile app: Settings → Security → Delete Account.
  • Web dashboard: Settings → Security → Delete Account.

You will re-enter your password to confirm. Your account is deactivated and signed out on every device immediately, and all of your data is permanently deleted within 7 days.

If you have a paid subscription, deleting your account does not cancel it. Auto-renewing subscriptions bought through an app store must be cancelled in your app store account settings; a subscription bought on our website can be cancelled from your billing settings before you delete.

If you can’t sign in

  1. Email appsupport@livelineiq.com from the email address on your account so we can verify you own it.
  2. Use Delete my account as the subject line.
  3. Optional: tell us why you’re leaving. Feedback genuinely helps the product, but it is not required.

We will reply to confirm the request, complete the deletion within 30 days, and email you again once it is done.

What we delete

  • Account profile: email, display name, password hash, optional phone number, subscription tier, and terms / privacy acceptance records.
  • Device push tokens (Apple APNs and Google FCM) and the device identifiers we use to deliver notifications.
  • Alert history: the alerts we sent you, the market and recommendation, and graded outcomes.
  • Onboarding analytics events tied to your account.

What we retain

After deletion, we hold no identifiable account data about you. Encrypted system backups expire under standard AWS retention (typically up to 35 days) and are not individually queryable; backed-up copies of your record are not restored into the live system.

Where we are required to retain limited information for legal, tax, or fraud-prevention reasons — for example, billing records for a completed purchase — we keep only what the law requires and will say so explicitly in our deletion-confirmation email.

Questions

Anything unclear about this process? Reach us at appsupport@livelineiq.com. You can also review our full Privacy Policy for context on what we collect and why.